A facilitator/ trainer is an emotion manager
First extracting reliable information from the group – to know where individuals are positioned emotionally and mentally to absorbing new ideas. Thereafter, managing the emotions.
”Good morning group
I am sure that you have gone through the material and now each one of you
is going to stand up and deliver a 5 minute presentation”
Anxiously the person hopes that he is not called upon to voice his opinion, as he has a fear of speaking in public.
The stress is starting to build up as he gets off his chair to walk to the front of the class
Standing in front of the group – he is wringing his hands and is in high stress as he is petrified of speaking in public
Contempt
”That guy is such a pain in my neck” he says to himself
The trainer clarifies an example which is quite different to the learners’
”I hear what you say – but I disagree” is being displayed.
[However the learner does not disclose out loud his opinion]
He is obviously not happy with the trainer